bk65's Privacy Policy —
Your Information Is Safe With Us
Every transaction and piece of personal information on the bk65 platform is protected by SSL encryption and managed under a strict privacy policy.
This Privacy Policy ("Policy") applies to all users of the bk65 platform. By opening an account or using the platform, you are considered to have fully accepted the terms of this Policy. We treat your privacy with the highest importance.
1 Introduction & Purpose of This Policy
bk65 is a trusted online gaming and betting platform in Bangladesh. We are firmly committed to protecting the privacy of our users' personal information. Through this Policy, we aim to clearly explain what information we collect, how it is used, who it may be shared with, and what steps we take to protect your data.
This Policy helps you stay in control of your information and be aware of your rights. bk65 believes that data protection is not just a legal obligation — it is a fundamental responsibility we hold toward our users.
2 What Information We Collect
At various stages of using the bk65 platform, we may collect the following types of information:
2.1 Personal Identification Information
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Valid email address
- National ID card or passport number (when identity verification is required)
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for transaction verification)
- Deposit and withdrawal history
- Records related to transaction amounts and timing
Note: We never store full bank card numbers or PINs under any circumstances.
2.3 Technical & Usage Information
- IP address and device type
- Browser version and operating system
- Time spent on the platform and pages visited
- Gaming activity logs (betting history, win/loss records)
- Information collected through cookies and similar tracking technologies
3 How We Collect Information
bk65 collects information from the following sources:
- Directly from you: Information you provide when registering an account, completing a transaction, or contacting our support team.
- Automatically: When you use our platform, technical information is collected automatically through cookies, web beacons, and similar technologies.
- Through third parties: Information may be received from identity verification services, payment processors, or fraud prevention agencies.
4 Purpose of Using Information
We use collected information only for legitimate purposes, including:
Information is used to create, verify, and keep your account secure. This is essential for confirming age verification (21+).
Financial information is used to complete secure and fast deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Technical information is used to detect irregular activity, prevent account hacking, and guard against financial fraud.
Information is used to resolve your issues and provide effective assistance via 24/7 live chat or email.
Information is used to analyze user experience and improve platform performance and new features.
Subject to your consent, emails or notifications about bk65 special offers or updates may be sent to you.
5 Sharing & Disclosure of Information
bk65 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), identity verification, and cybersecurity service providers. These partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
If providing information is legally required under a valid order from a competent court or government authority, bk65 may supply the information in compliance with applicable law.
5.3 Responsible Gaming Protection
If a user's gaming behavior raises serious concern, limited information may be shared with relevant support organizations under our responsible gaming policy.
Important: Outside the circumstances listed above, bk65 never sells, rents, or transfers your personal information to any advertiser, marketing agency, or other third party.
6 How We Protect Your Information
bk65 uses industry-standard technologies and practices to protect your information:
- SSL/TLS Encryption: All data transfers between the platform and server are protected by the highest level of encryption.
- Secure Server Infrastructure: Your information is stored on secure servers with firewalls and access controls.
- Regular Security Audits: Cybersecurity reviews are conducted on a regular basis to identify potential vulnerabilities.
- Restricted Access: Only authorized personnel can access your personal information, and every access is logged.
- Two-Factor Authentication: Two-step verification is available to protect your account.
- Data Minimization: A strict policy of not collecting any information beyond what is necessary is followed.
7 Cookie Policy
The bk65 platform uses cookies to improve your experience. Cookies are small text files stored in your browser.
7.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, security verification, and so on.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytics Cookies: Used to understand how the platform is being used, which helps improve the service.
7.2 Cookie Controls
You can control or reject cookies from your browser settings. Please note, however, that disabling essential cookies may affect some key features of the platform.
8 Data Retention Period
bk65 retains your information only for as long as necessary:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction Records: Financial transaction records are retained to fulfill legal requirements.
Once the defined retention period ends, information is securely deleted or anonymized.
9 Your Rights & Controls
As a bk65 user, you have the following rights regarding your own information:
- Right of Access: The right to request what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation applies).
- Right to Object to Processing: The right to object to your information being used for marketing purposes.
- Right to Withdraw Consent: The right to withdraw any consent you have given at any time.
- Right to Data Portability: The right to receive your information in a structured and commonly usable format.
To exercise these rights, contact us at: [email protected]
10 Protection of Minors' Information
bk65 is an adult platform intended only for users aged 21 and above. We do not knowingly collect any personal information from minors.
If a minor attempts to register on our platform and we detect it, that account will be immediately closed and any collected information will be deleted. If a parent or guardian suspects their minor child is using the platform, please contact us immediately at [email protected].
11 International Data Transfers
Our servers and service partners may be located in various countries. When your information is transferred to another country, we still ensure it is processed in accordance with the protection standards described in this Policy. For international transfers, we ensure appropriate contractual safeguards are in place.
12 Policy Changes & Updates
bk65 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform and/or inform you via your registered email.
The updated Policy will take effect from the date it is published. We recommend you check this page regularly.
13 Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali and English
Our support team will provide full assistance with any request related to your information. We aim to respond to all valid requests in a timely manner.
bk65's Commitment: We treat your privacy with the highest importance. The security and transparency of your information is our core consideration in every decision. bk65 works every day to ensure a safe, fair, and trustworthy gaming environment.